Reading and understanding each participant’s Behaviour Support Plan before support begins, so strategies are applied correctly and consistently.
All behaviour has meaning. Behaviour Support Plans are developed by appropriately qualified NDIS Behaviour Support Practitioners, who work to understand the function of a person’s behaviour and the supports that help them live a good life. Our role is to put each plan into practice, every shift, in a way that is individual to that person. We never apply the same approach to everyone.
Our role in behaviour support:
Reading and understanding each participant’s Behaviour Support Plan before support begins, so strategies are applied correctly and consistently.
Applying the proactive strategies in each plan, such as predictable routines, environmental adjustments and meaningful activities, to reduce the likelihood of distress.
Identifying potential triggers and early signs of distress, and responding early using the strategies set out in the plan.
Supporting each person to communicate their needs and regulate their emotions, using their preferred ways of communicating.
Using positive reinforcement and skill-building strategies that help each person grow their independence and confidence.
Following the response strategies in the plan if behaviours escalate, with safety, dignity and the least restrictive approach always the priority.
Keeping accurate behaviour observations and documentation, and monitoring how strategies are working over time.
Providing feedback to the Behaviour Support Practitioner and supporting the reduction and elimination of restrictive practices wherever possible.
All Briighter Care staff providing complex behaviour supports are trained in safe, respectful and person-centred approaches. All relevant staff hold a CPI (Crisis Prevention Institute) Blue Card, with training updated annually. CPI training is an important part of how we prepare our team, and it sits alongside individualised participant training and guidance from each person’s Behaviour Support Practitioner. CPI training does not, on its own, authorise the use of any restrictive practice.
Recognising and responding early, using preventative approaches that reduce distress before it escalates.
Knowing the potential triggers and the early signs that a person may be feeling distressed.
Using a calm voice, body language, tone and space to help a person feel safe and supported.
Always choosing the least restrictive response that keeps everyone safe, with prevention coming first.
Knowing that behaviour has a function, and focusing on quality of life, skill building and each person’s needs.
Applying each person’s Behaviour Support Plan accurately, and responding to behaviours of concern safely and with respect.
General training is only the starting point. Before providing complex behaviour support, our staff receive training specific to the individual person and their Behaviour Support Plan, completed in collaboration with the person’s Behaviour Support Practitioner where appropriate. This individualised preparation is essential to providing safe, consistent and high-quality support, and may include:
Detailed documentation is a key part of how we support each person. Our support workers record support delivery, behaviours of concern and relevant observations, and we provide weekly behaviour updates and trend analysis to support ongoing review and collaborative decision-making.
Weekly reporting complements, and never replaces, immediate incident escalation and our mandatory reporting obligations.
Support workers record behaviours of concern, relevant observations and the strategies they used, including frequency, duration and intensity where relevant.
We look for potential triggers and contributing factors, and review how the person responded to the support strategies used.
Weekly behaviour updates and trend analysis help identify emerging patterns or changes over time.
Relevant information is shared with the Behaviour Support Practitioner and care team to support evidence-informed adjustments to support approaches.
Consistent support works best when everyone works together. Briighter Care works collaboratively with each person’s Behaviour Support Practitioner and wider care team, which may include Support Coordinators, allied health professionals, family members, guardians, nominated supporters and other service providers. Working together helps keep behaviour support strategies consistent at home, in the community and across different environments.
Our commitment includes:
Participating in Behaviour Support Plan implementation meetings.
Sharing relevant observations and feedback with the practitioner and care team.
Identifying emerging concerns and changes in behaviour early.
Contributing information and feedback to support Behaviour Support Plan reviews.
Communicating concerns about the effectiveness of strategies so they can be reviewed.
Working together towards reducing and eliminating restrictive practices wherever possible.
Briighter Care can support participants whose Behaviour Support Plans include regulated restrictive practices, subject to the applicable authorisation, consent, implementation and reporting requirements.
Regulated restrictive practices must be included in a Behaviour Support Plan developed by an NDIS Behaviour Support Practitioner. In NSW, they are authorised through the Department of Communities and Justice (DCJ) Restrictive Practices Authorisation process. Our Module 2A registration means we are assessed against the NDIS Practice Standards for implementing Behaviour Support Plans. It does not, on its own, authorise the use of any restrictive practice.
Restrictive practices are never used for convenience or punishment.
Regulated restrictive practices are only used where they are included in the person’s Behaviour Support Plan and authorised where required.
Staff understand the specific requirements, scope and conditions for each practice in the person’s plan.
Staff complete training specific to the person and their plan before implementing any regulated restrictive practice.
Proactive and preventative strategies come first, and the least restrictive appropriate response is always prioritised.
The use of regulated restrictive practices is monitored, documented and reported to the NDIS Quality and Safeguards Commission as required.
We work with Behaviour Support Practitioners towards reducing and eliminating restrictive practices over time.
A registered NDIS provider with Module 2A in our registration scope.
Annual CPI Blue Card training, plus training specific to each person before support begins.
Every Behaviour Support Plan is put into practice for the individual person, never one size fits all.
We work closely with each person’s Behaviour Support Practitioner and care team.
Regular behaviour updates that support review and evidence-informed decisions.
A strong focus on safety, dignity, choice and least restrictive practice.
